Store Services
With health and safety as our top priority, we’ve been working hard on developing new service protocols & experiences to ensure safety, and peace of mind, for all.
See more details below to find out which services are available by appointment in your region.
In-Store Appointments
For your convenience, schedule a time to shop the store safely, pick up an order or make a return/exchange.
Available services:
- Store Visit: Reserve a time to browse and try-on in store. We’ll set aside products you’re interested in so they’re ready for you.
- Order Pickup: For a speedy pickup, select a time to pick up your order via the link in your confirmation email. We’ll have it ready for you when you arrive — no need to wait!
- Return or Exchange: For our fastest (and free) return option. Before booking an appointment, please refer to our Return Policy.
Available in select regions.
Note: all in-store services remain unavailable in regions that are temporarily closed due to provincial lockdowns.
Note: Pickup appointments can only be made using the link in your confirmation email once the product has arrived in store.
To learn more about our ongoing safety and health efforts or to read answers to frequently asked questions click here.
