Returns

You may return online orders free via courier or at any Globo store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail; Paypal purchases can be exchanged in store, or refunded to a Globo gift card or to a debit card.

To return in-store
To find a store nearest you, simply put your postal code to the right. Return the unworn or unwashed item(s) to the location of you preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by Mail; Paypal purchases can be exchanged in store, or refunded to a Globo gift card or to a debit card.

Free Returns via courier
To initiate your return, simply put in your order number and postal code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed.
Please note that shipping charges are non-refundable.

Afterpay

Afterpay purchases can be returned in-store or by mail for a refund. Purchases returned in-store can only be refunded on an ALDO gift card or a debit card. Note that for in-store returns, Afterpay will continue taking the installments from your account until the full payment is complete. Purchases returned by mail will be refunded directly to your Afterpay account. Do not return your purchase directly to Afterpay.

Other BNPL Providers

BNPL orders, such as Zip, can only be returned in-store and refunded on an GLOBO gift card or credit card. Note that the BNPL provider will continue taking the installments from your account until the full payment is complete. Do not return your purchase directly to the service provider.

If you believe that there is an issue or problem with your BNPL purchase payment, please contact their customer service department directly.

If you are not fully satisfied with your items visit one of our store locations and our associates will help you find the style or size that's right for you.
We currently cannot offer you an exchange through our online system.

A copy of your online order receipt should be included with your package. It may be found either on the inside or folded behind the shipping label on the exterior of the package. If you've misplaced it and need a new copy, simply send us a request by providing your order number via chat or phone.

For purchases made in store, you may have selected an e-receipt and can chat us to obtain a copy. In the event that you chose a printed receipt we can't unfortunately duplicate it.